Apex OneTouch Website
155 results found
-
Alert before password expires
Please set up a way to notify me when my password is about to expire. 4/2/24 I had entered probably 40 claims to upload....I started the upload and the claims disappear. Then the notice comes up that my password has expired. I called APEX and was told they could not be found. I have to reenter all of them....HELP!!!!!!
2 votes -
Freezing Window Panes for Navigation
On all of the windows in Apex have freezed panes/windows so the windows, filters, and actions are easier to reach.
1 vote -
Clearinghouse error with modifier "FQ"
When filing a claim for with modifier "FQ", have on both occasions experienced the claim being sent in twice, and gets flagged as a duplicate. Was told by insurance that would be a clearinghouse error.
1 vote -
real people again
How about have real people for customers service instead of this zendesk cost cutting nonsense, where I cannot get a claim processed simply because you geniuses have the incorrect zip code for Bainbridge, WA
1 vote -
rejected claims
I am looking on the claim status page, and there are several that have been rejected by EMI, Select Health, PEHP, and Deseret Mutual.
I have been having trouble getting responses from all of these. I called last week, and haven't heard back from anyone.1 vote -
Change Resubmit to save changes after pressing it.
PLEASE PLEASE PLEASE, change it so after resubmitting a claim the button changes to "save changes" in case there is a mistake that fails the claim. Rather than resubmit so it don't submit multiples of the same claim.
1 vote -
SOFTWARE
ANYBODY USE EZHEALTH?
1 vote -
Don't need smart edit for referring Dr.
Can you turn off the smart edit where it states referring provider is missing from all Medicare claims. They changed their process effective 1/1/23 where this is no longer needed. We put an AB modifier on the claim. I was told if something rejected if I wait a few days, and do nothing, it will automatically go through. This is not true. This does not happen. I have waited a week and it does not automatically go through. So when have to re-submit these we are charged. I have asked this before and nothing happened. Please take this smart edit…
1 vote -
Sort claims by LAST name
After a batch of Post OP claims is sent I need to add the info to box 19 because it never populates. To do this I wish I could sort them Alphabetically by last name, but it seems like you only sort by first name which is not helpful.
1 vote -
Edit Service Quantity
Please allow us to edit the service quantity on the claim (ADA claim box 29B)
1 vote -
30 Day Display of ERA Reimbursement Totals
A display of the running total of the last thirty days, and/or thirty day date range, of EFT/ERA totals
1 vote -
1500 PRIMARY AND SECONDARY
PLEASE MAKE AN AREA IN THE 1500 SECTION THAT YOU CAN SEND EITHER A PRIMARY INSURANCE OR SECONDARY INSURANCE AND BE ABLE TO PRINT OUT
1 vote -
No Referring Dr. needed on claim
Can you please STOP the smart edit for needing a referring physician for traditional Medicare claims. It is no longer necessary for providers to bill Medicare for hearing tests with a referring physician on the claim. We now use the AB modifier. Can you please stop rejecting all Medicare claims and fix this smart edit?
1 vote -
Next arrow tab for batch
When I transfer my claims to APEX I now have to open each claim in a batch instead of clicking the right arrow that was next to the batch number. This leaves much room for error when I have over 120 claims to look at since now I have to remember where I was in a batch. Is there anyway we can put the "next arrow" back on the batch number?
6 votes -
EOB TXT file
How can I download a TXT file of EOB to post in my EMR?
1 vote -
35. Remarks section: add more characters
I am noticing APEX has started limiting the number of characters to approximately (80) in the remarks section #35. This is NOT enough space to properly communicate all of the information insurance companies are requiring from providers. It is causing an increase in claim processing errors and denials. Is there a way to include all of the text the provider has posted in this area?
1 vote -
Attaching Primary EOBS
One of our secondary insurances (PEHP) is requiring us to attach the EOB's from the primary insurance and send them electronically. Can you find a way to do this?
1 vote -
date of service viewable
Hi,
Please return to the screen view that shows Date of Service filed on the claim status screen.
Thanks,
Susannah1 vote -
Insurance Response Notifications
We would love a way to eliminate the notifications for insurance responses once we have looked at them. If this is already an option, we would love to know how to access it. We currently have 882 notifications, but we see that there are no actions to take currently.
1 vote -
Allow users to change the statement Static Message via website.
This way we users don't have to call to update the Static Message, which will save you and us time.
1 vote
- Don't see your idea?