Apex OneTouch Website
65 results found
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Alert before password expires
Please set up a way to notify me when my password is about to expire. 4/2/24 I had entered probably 40 claims to upload....I started the upload and the claims disappear. Then the notice comes up that my password has expired. I called APEX and was told they could not be found. I have to reenter all of them....HELP!!!!!!
2 votes -
Clearinghouse error with modifier "FQ"
When filing a claim for with modifier "FQ", have on both occasions experienced the claim being sent in twice, and gets flagged as a duplicate. Was told by insurance that would be a clearinghouse error.
1 vote -
real people again
How about have real people for customers service instead of this zendesk cost cutting nonsense, where I cannot get a claim processed simply because you geniuses have the incorrect zip code for Bainbridge, WA
1 vote -
Change Resubmit to save changes after pressing it.
PLEASE PLEASE PLEASE, change it so after resubmitting a claim the button changes to "save changes" in case there is a mistake that fails the claim. Rather than resubmit so it don't submit multiples of the same claim.
1 vote -
Don't need smart edit for referring Dr.
Can you turn off the smart edit where it states referring provider is missing from all Medicare claims. They changed their process effective 1/1/23 where this is no longer needed. We put an AB modifier on the claim. I was told if something rejected if I wait a few days, and do nothing, it will automatically go through. This is not true. This does not happen. I have waited a week and it does not automatically go through. So when have to re-submit these we are charged. I have asked this before and nothing happened. Please take this smart edit…
1 vote -
Sort claims by LAST name
After a batch of Post OP claims is sent I need to add the info to box 19 because it never populates. To do this I wish I could sort them Alphabetically by last name, but it seems like you only sort by first name which is not helpful.
1 vote -
1500 PRIMARY AND SECONDARY
PLEASE MAKE AN AREA IN THE 1500 SECTION THAT YOU CAN SEND EITHER A PRIMARY INSURANCE OR SECONDARY INSURANCE AND BE ABLE TO PRINT OUT
1 vote -
No Referring Dr. needed on claim
Can you please STOP the smart edit for needing a referring physician for traditional Medicare claims. It is no longer necessary for providers to bill Medicare for hearing tests with a referring physician on the claim. We now use the AB modifier. Can you please stop rejecting all Medicare claims and fix this smart edit?
1 vote -
Next arrow tab for batch
When I transfer my claims to APEX I now have to open each claim in a batch instead of clicking the right arrow that was next to the batch number. This leaves much room for error when I have over 120 claims to look at since now I have to remember where I was in a batch. Is there anyway we can put the "next arrow" back on the batch number?
6 votes -
35. Remarks section: add more characters
I am noticing APEX has started limiting the number of characters to approximately (80) in the remarks section #35. This is NOT enough space to properly communicate all of the information insurance companies are requiring from providers. It is causing an increase in claim processing errors and denials. Is there a way to include all of the text the provider has posted in this area?
1 vote -
Attaching Primary EOBS
One of our secondary insurances (PEHP) is requiring us to attach the EOB's from the primary insurance and send them electronically. Can you find a way to do this?
1 vote -
date of service viewable
Hi,
Please return to the screen view that shows Date of Service filed on the claim status screen.
Thanks,
Susannah1 vote -
Claims not sending
There are claims that have not been sent and i have already attached the attachments
1 vote -
Attachment Difficulties
Hello, I am unable to send attachments. Please help! I have always sent my attachments through Vyne because it was unavailable through Apex. But since the Apex system started allowing attachments to be sent at the end of 2022, it blocked or made ineffective the Vyne software making so I had to cancel with them. I was okay to do this knowing that I could now upload and send my attachments with Apex. However, It stopped working and now I have NO way of sending attachments at all. I have reached out to support team and they reached out to…
1 vote -
CLAIMS NOT PENDING FOR ATTACHMENTS
DENTAL ATTACHEMENTS NOT PENDONG: current batch #12328026876APW - Fuad Abukweik.
1 vote -
Need the right arrow back when editing
Please put back the right arrow when editing failed claims! going back to the batch is very time consuming when editing several claims.
3 votes -
Save claim as PDF
It would be great to be able to export a claim so I can save it as a PDF to my computer and print it from there.
1 vote -
Improve Insurance Response Tab
Under the Insurance Response tab, If a claim is rejected, if the system could provide a reason for rejection, that would be extremely helpful and cut down on time needed to contact Customer Service.
1 vote -
Pending claims
The claims that are selected to pend for attachment need to be in a separate tab at the top like before. I usually send attachments once a week as we have SO MANY and I now have to skip through each page of claim to find the ones pending....unless I am missing something.
1 vote -
bring back right arrow PLEASE
RETURN RIGHT ARROW
1 vote
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