Apex OneTouch Website
65 results found
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Secondary Access
It would be convenient to be able to prepare the secondary claim from the "Failed By Apex" tab instead of seeing which secondary claim failed and then having to do a separate search under claim status.
1 vote -
claims report needs put back into apex
the recent update that you did removed the claims report and you can no longer use it I would strongly suggest that in your next update you add that feature again because it is a very useful and efficient tool it help us with reconciling our daily batches
2 votes -
Need the right arrow back when editing
RETURN RIGHT ARROW FOR EDITING
2 votes -
Need the right arrow back when editing
BRING BACK RIGHT ARROW FOR EDITING PLEASE!
2 votes -
Claim status reports
Do you look at these?
1 vote -
Batch display & Pending Attachments
Just wanted to state I am not a fan of the new way to navigate claims on the batch page. It is much more inconvenient to me. Things that were automatically flagged to be pended for attachments are not automatically done now....such as dentures and crowns. I just wanted to weigh in! Cathy Cale, Office Manager, Gates Dentistry
1 vote -
Batch arrows
We are a private pay office but still bill on the patients behalf. This means that we have to manually put in the total in box 29. There use to be batch arrows to move to the next claim. Since that has been removed we have to go back to the full batch and then to the page. We also noticed that when we return to the page the patient names don't stay in order. They jump around, that means we have to write all the names and cross them off as we go to ensure we did not miss…
1 vote -
Back-up delete box
Electronic EOB reports: ERA and ERAM reports when you 'accidentally' click DELETE. Why doesn't it ask 'Are you sure you want to delete' before deleting? The boxes are right next to each other!
1 vote -
Highlight item rejected
I think that when a claim rejects it would be helpful if the reject item was highlighted. The reason for this it would make me aware that I am not looking at my claim closely enough or I forgot to check to see if the payer ID is on Apex.
1 vote -
payer status
Can you please add a claim status for complete for a search option. I never get one that says denied it says complete instead. I can not list all the complete ones without that option.
1 vote -
THAT ONCE A CLAIM IS PROCESSED FOR IT TO BE REMOVED FORM INSURANCE RESPONSE AND THAT DUPLICATE AFTER 3 DAYS SHOULD BE REMOVED
THAT AFTER 6 MONTHS THE CLAIMS ARE PUT INTO A JUNK FILE OR REMOVED FROM THIS PART OF APEX .
1 vote -
Need Arrow Back
Need the arrow back in claims batch when correcting claims. More time consuming now that you can only correct one at a time. Very frustrating...
1 vote -
Add back the Print option for batches
Please add back the option to Print the batch. Some people were using that!
1 vote -
bring back right arrow PLEASE
Bring back right arrow for editing please!!!
1 vote -
Attachments for medical claims
I understand that you do not offer the ability to send attachments for medical claims. Maybe this is something to consider in the future? Thanks!
1 vote -
pop up
tired of popups any idea how to stop it
1 vote -
Fix claim status search function
The claim status search function has not been working for a while now. It is essentially frozen on the landing page. Thanks!
1 vote -
cant post claims
I cant send claims for two weeks now what the heck
1 vote -
get secondary out efficiently
For secondary claims, pre-populate the Adjudication codes after EOB is received
1 vote -
Make advanced search permanent
Make advanced search permanent. Or at least give the option for it in settings. I almost never need a simple search.
1 vote
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