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Apex OneTouch Website

7 results found

  1. Necessary to incorporate for smooth workflow

    Hello, i was just informed that apex has not been receiving ANY of the bills i submitted through CE and this is due to needing to change my password every 3 months?! I use other portals for insurance billing and when its time to change the password, it will warn me that I have X amount of days to change it. I HIGHLY recommend that this be incorporated into your system as I am now just finding out that none of my superbills have processed since NOV 7th?!?! It seems like an unnecessary hassle on my side simply because your…

    1 vote

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  2. Credit request

    Good Afternoon,

    I found out today that our request for a credit was denied for misuse of the software. I disagree. I contacted support over an issue I was having and your support department stated that they needed to do an update of the software we were using. She ran the update without even noting the file path. I had to call AMS to find out the file path. There were calls back and forth between my office and Apex. She never reset the screen the right way after she did the update and never checked off the delete after…

    1 vote

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  3. Customer Service

    I Just spent over 3 hours not including the wait times on hold for a support rep. to fix a sign in issue. Long story short you need to explain the new password requirements on the change password page. You DON'T inform us that the new password requires at least 8 characters: an uppercase, lower case, number and special character. Had you done that I wouldn't have wasted all this time. So... kindly save another client this same aggravation and be mindful that everyone is not as tech savvy as you think you are.
    Joey Raines

    1 vote

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  4. Removing provider from CMS when no longer at practice

    Have a previous provider removed from the CMS form options when a provider is removed from the account. Our doctors divorced and he left the practice, and he no longer should be showing for the drop down. Causing a lot of extra work to fix claims before being able to be processed.

    1 vote

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  5. customer service

    Calling into your office for customer service has really gone down hill. The representatives are not very helpful and always seem annoyed when you call to ask a question. Very frustrating!!! Might want to give them more training or hire people that actually want to help.

    1 vote

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  6. 2 factor security for login

    Hello, just getting started and had my onboarding meeting today. For the dev team--I would love the option of having a 2 factor authentification for login for extra security. Is that a possibility? Thanks, Ethan

    2 votes

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  7. Payment of Apex fees

    Please update your accounting. Twice now for DEC and Jan 2020 payments, we have provided and shown proof of payment for monthly statement. Why do you not see the payment on your end?

    1 vote

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