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Apex OneTouch Website

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26 results found

  1. Claim view

    Hi,

    As a biller, the new set-up for claim batch viewing is not useful.
    Needed is the old view with the DOS of each claim in the batch filed.
    Also needed is the option to arrange the entire batch in alphabetical order. Not just per page.
    These are old features that changed recently. Please give the option to change back to the old view options.

    1 vote

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  2. Tweek

    we need the arrow button back when scrolling from claim to claim. There is no reason to go back to the batch to look at the next claim. It takes you to the first page no matter which page you are on. Before, the date for pre-auths was 01/01/01 now each claim has to be looked at to see if completed or pre-auth. All claims show the date batched. There are several things like this that are making it much more inconvienent in my opinion.

    1 vote

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  3. Back and Next in edit screen

    I HATE THAT YOU'VR REMOVED THE ABILITY TO GO THROUGH A BATCH CLAIM BY CLAIM ONCE IN THE EDITING SCREEN!

    1 vote

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  4. printing

    you need to bring back the option of printing the list of claims that were filed.

    Once you up loaded claims you used to be able to print the list which showed what patient, insurance and date of service was filed so you could keep it or use it to make notes of documenting it was done.

    1 vote

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  5. Updates

    How about a written update on your getting your program back on line. Seriously!

    1 vote

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  6. claims not going thru

    I have Revolution EHR. Are you having trouble? I can't seem to submit my last batch of claims - it won't go thru.

    1 vote

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  7. Attaching Primary EOB

    Blue Cross always denies secondary claims for this family & requests a copy of original EOB. The Ability to attach a PDF for a Primary EOB on a secondary claim would be very beneficial and time saving on my end!

    1 vote

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  8. New Payor ID

    Can you please add payor ID 81039 for PHCS EBMS. Thank you!

    1 vote

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  9. Customer service should answer calls

    Here's an idea... How about you have staff available on business days to address APEX errors? Phone calls get a H/U.

    2 votes

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  10. Chat Box

    A chat box with a customer service person would be nice

    1 vote

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  11. customer service help

    Would be awesome if I could actually talk to someone when I call, instead of being on hold for over 30 minutes and then not getting a call back

    1 vote

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  12. Secondary adjustments negative numbers

    Need negative adjustments for secondary claims due to Medicare Incentive payments, which are negative numbers. Thanks.

    1 vote

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  13. Personalize standard insurance info

    I need the ability to personally update insurance addresses, names, and or payor IDs. for my own practice I mean.

    1 vote

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  14. dropdowns

    I would like more drop down menus with saved info

    1 vote

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  15. Dash and back or forward Slash

    I would like to see the elimination of slashes and/or dashes (-/) in keying in data. Such as the dates.

    1 vote

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  16. Selecting payer

    When selecting payer from drop down list, you should be able to search the name of the payer instead of scrolling through the whole list find.

    1 vote

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  17. idea icon

    Get rid of the icon that is sitting over the down arrow

    1 vote

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  18. POTF font

    The proof of timely filing printout would be helpful if it were legible. The font is extremely small and since most of those are faxed to the payers, it makes it hard to make them out.

    1 vote

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  19. how not to show claim is a duplicate

    I was told when I have a corrected claim to write CORRECTEDCLAIM on line 19 so claims will not be kicked back as duplicate but this is still happening. My suggestion is when box 22 has a 7 or 8 in it so resubmit it, not kick back as duplicate. Barri K

    1 vote

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  20. Practice Fusion

    I would like auto-fill fields (like CPT codes, NPI, office address, etc).

    I would like integration with Practice Fusion.

    1 vote

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