Apex OneTouch Website
155 results found
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Next arrow tab for batch
When I transfer my claims to APEX I now have to open each claim in a batch instead of clicking the right arrow that was next to the batch number. This leaves much room for error when I have over 120 claims to look at since now I have to remember where I was in a batch. Is there anyway we can put the "next arrow" back on the batch number?
6 votes -
Update the Electronic EOBs Tab
Fix the Electronic EOBs tab to register correctly
4 votes -
Default EOB view and auto remove star once open.
When working in the Electronic EOB's screen. I would like the option to default the screen to the Report View vs the Ind. Claim View. Also, it would be nice if once you open the report on a claim that the star is removed on both sides. As it stands I have to open the EOB in both areas to get the notification to be removed.
4 votes -
Need the right arrow back when editing
Please put back the right arrow when editing failed claims! going back to the batch is very time consuming when editing several claims.
3 votes -
Claim rejection reporting
It would be very beneficial to have an automated notification like the Failed by Apex for Failed by Insurance companies. As opposed to having to look up Claim Status. It would save a lot of time and trouble.
3 votes -
Manually mark claims as paid
It would be nice to be able to manually mark claims as paid if EOB's do not go through APEX. When you pull a claims report it would be nice to not see claims that no longer need tracking.
3 votes -
Rejected Claims
Can providers get an email notification when there is a rejected claim? This way it is taken care of immediately rather than logging in to search for them. Thanks!
3 votes -
Attachments
Hi there,
I like this idea! I would like to know why suddenly ins carriers that could have an attachment are no longer able to have attachments? In our case it it BCBS dental and Dentaquest for the most part. perhaps some insite as to why would help.
Thank you!3 votes -
Alert before password expires
Please set up a way to notify me when my password is about to expire. 4/2/24 I had entered probably 40 claims to upload....I started the upload and the claims disappear. Then the notice comes up that my password has expired. I called APEX and was told they could not be found. I have to reenter all of them....HELP!!!!!!
2 votes -
claims report needs put back into apex
the recent update that you did removed the claims report and you can no longer use it I would strongly suggest that in your next update you add that feature again because it is a very useful and efficient tool it help us with reconciling our daily batches
2 votes -
Need the right arrow back when editing
RETURN RIGHT ARROW FOR EDITING
2 votes -
Need the right arrow back when editing
BRING BACK RIGHT ARROW FOR EDITING PLEASE!
2 votes -
Attaching Primary EOB
Blue Cross always denies secondary claims for this family & requests a copy of original EOB. The Ability to attach a PDF for a Primary EOB on a secondary claim would be very beneficial and time saving on my end!
2 votes -
Customer service should answer calls
Here's an idea... How about you have staff available on business days to address APEX errors? Phone calls get a H/U.
2 votes -
Chat Box
A chat box with a customer service person would be nice
2 votes -
customer service help
Would be awesome if I could actually talk to someone when I call, instead of being on hold for over 30 minutes and then not getting a call back
2 votes -
Marking viewed eob reports as unread
Is there a way that a electronic eob report can be marked as unread? A lot of times I will look at my reports briefly to see how much work is involved and not necessarily want to deal with it at the moment. It would be a big help to be able to have it marked as unread so I know that is the one I need to come back to.
2 votes -
Print Claims by Date
After uploading Batches the ability to Print Claims by Date
2 votes -
automted email for EOB received
It would be great to receive an automated email when there is an EOB waiting to be printed/reviewed, instead of always having to log in everyday to find nothing came through.
Thank you.2 votes -
2 factor security for login
Hello, just getting started and had my onboarding meeting today. For the dev team--I would love the option of having a 2 factor authentification for login for extra security. Is that a possibility? Thanks, Ethan
2 votes
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