Apex OneTouch Website
30 results found
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Attaching Primary EOB
Blue Cross always denies secondary claims for this family & requests a copy of original EOB. The Ability to attach a PDF for a Primary EOB on a secondary claim would be very beneficial and time saving on my end!
2 votes -
Customer service should answer calls
Here's an idea... How about you have staff available on business days to address APEX errors? Phone calls get a H/U.
2 votes -
Chat Box
A chat box with a customer service person would be nice
2 votes -
LIGHT BULB ICON
MOVE THE "IDEA" BUTTON AWAY FROM THE FORWARD/BACKWARD ARROWS AT BOTTOM OF THE SCREEEN!
2 votes -
Correct upload computer program for D0240
Please fix the upload coding for the D0240. It must have an arch or quadrant to process by all Delta Dental plans. Please adjust the Apex programming coding so this data is included on the claim form for D0240. The arch was on the claim we sent from our system to Apex for D0240, but this data did not get uploaded onto the claim form when it was sent to the ins co.
Thank you!2 votes -
SOFTWARE
ANYBODY USE EZHEALTH?
1 vote -
Edit Service Quantity
Please allow us to edit the service quantity on the claim (ADA claim box 29B)
1 vote -
Insurance Response Notifications
We would love a way to eliminate the notifications for insurance responses once we have looked at them. If this is already an option, we would love to know how to access it. We currently have 882 notifications, but we see that there are no actions to take currently.
1 vote -
why they dont show anymore?
attachments
1 vote -
Claim view
Hi,
As a biller, the new set-up for claim batch viewing is not useful.
Needed is the old view with the DOS of each claim in the batch filed.
Also needed is the option to arrange the entire batch in alphabetical order. Not just per page.
These are old features that changed recently. Please give the option to change back to the old view options.1 vote -
Tweek
we need the arrow button back when scrolling from claim to claim. There is no reason to go back to the batch to look at the next claim. It takes you to the first page no matter which page you are on. Before, the date for pre-auths was 01/01/01 now each claim has to be looked at to see if completed or pre-auth. All claims show the date batched. There are several things like this that are making it much more inconvienent in my opinion.
1 vote -
Back and Next in edit screen
I HATE THAT YOU'VR REMOVED THE ABILITY TO GO THROUGH A BATCH CLAIM BY CLAIM ONCE IN THE EDITING SCREEN!
1 vote -
printing
you need to bring back the option of printing the list of claims that were filed.
Once you up loaded claims you used to be able to print the list which showed what patient, insurance and date of service was filed so you could keep it or use it to make notes of documenting it was done.1 vote -
Updates
How about a written update on your getting your program back on line. Seriously!
1 vote -
claims not going thru
I have Revolution EHR. Are you having trouble? I can't seem to submit my last batch of claims - it won't go thru.
1 vote -
New Payor ID
Can you please add payor ID 81039 for PHCS EBMS. Thank you!
1 vote -
customer service help
Would be awesome if I could actually talk to someone when I call, instead of being on hold for over 30 minutes and then not getting a call back
1 vote -
Secondary adjustments negative numbers
Need negative adjustments for secondary claims due to Medicare Incentive payments, which are negative numbers. Thanks.
1 vote -
Personalize standard insurance info
I need the ability to personally update insurance addresses, names, and or payor IDs. for my own practice I mean.
1 vote -
dropdowns
I would like more drop down menus with saved info
1 vote
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