Predetermination/Preauthorization # field when submitting claim for payment after treatment is completed
Thomas Krull
Sep 22, 2020, 1:31 PM MDT
Hi. We routinely send pre-estimates for procedures that require attachments.
When we send the claim after treatment is completed, the claim number for the pre-estimate is placed in field number 2. So why does your system pend the claim for attachments??? That means we either have to send new attachments or look up the number of the previous attachment. Your system is supposed to save us time, not make us waste our time.
You need to change the system so that if it sees a claim # in the Predetermination/Preauthorization field it won't require another attachment. It is redundant and wastes my staff's time! It should be simple to add a line to the Apex code to correct this problem!