Credit request
Good Afternoon,
I found out today that our request for a credit was denied for misuse of the software. I disagree. I contacted support over an issue I was having and your support department stated that they needed to do an update of the software we were using. She ran the update without even noting the file path. I had to call AMS to find out the file path. There were calls back and forth between my office and Apex. She never reset the screen the right way after she did the update and never checked off the delete after upload button. I did not run the update and make any changes whatsoever to the software. I do not understand how I can be held responsible when your support department made the changes and did not set it up correctly after.
I am requesting one more time to be credited for all the duplicate claims for both of our accounts OUK and DR0. I am also requesting someone from the finance office contact me to discuss this.
Thank you,
Haley S. Gabourel
Office Manager