Apex OneTouch Website
65 results found
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Attaching Primary EOBS
One of our secondary insurances (PEHP) is requiring us to attach the EOB's from the primary insurance and send them electronically. Can you find a way to do this?
1 vote -
date of service viewable
Hi,
Please return to the screen view that shows Date of Service filed on the claim status screen.
Thanks,
Susannah1 vote -
Claims not sending
There are claims that have not been sent and i have already attached the attachments
1 vote -
Attachment Difficulties
Hello, I am unable to send attachments. Please help! I have always sent my attachments through Vyne because it was unavailable through Apex. But since the Apex system started allowing attachments to be sent at the end of 2022, it blocked or made ineffective the Vyne software making so I had to cancel with them. I was okay to do this knowing that I could now upload and send my attachments with Apex. However, It stopped working and now I have NO way of sending attachments at all. I have reached out to support team and they reached out to…
1 vote -
CLAIMS NOT PENDING FOR ATTACHMENTS
DENTAL ATTACHEMENTS NOT PENDONG: current batch #12328026876APW - Fuad Abukweik.
1 vote -
Save claim as PDF
It would be great to be able to export a claim so I can save it as a PDF to my computer and print it from there.
1 vote -
Improve Insurance Response Tab
Under the Insurance Response tab, If a claim is rejected, if the system could provide a reason for rejection, that would be extremely helpful and cut down on time needed to contact Customer Service.
1 vote -
Pending claims
The claims that are selected to pend for attachment need to be in a separate tab at the top like before. I usually send attachments once a week as we have SO MANY and I now have to skip through each page of claim to find the ones pending....unless I am missing something.
1 vote -
bring back right arrow PLEASE
RETURN RIGHT ARROW
1 vote -
Secondary Access
It would be convenient to be able to prepare the secondary claim from the "Failed By Apex" tab instead of seeing which secondary claim failed and then having to do a separate search under claim status.
1 vote -
Claim status reports
Do you look at these?
1 vote -
Batch display & Pending Attachments
Just wanted to state I am not a fan of the new way to navigate claims on the batch page. It is much more inconvenient to me. Things that were automatically flagged to be pended for attachments are not automatically done now....such as dentures and crowns. I just wanted to weigh in! Cathy Cale, Office Manager, Gates Dentistry
1 vote -
Batch arrows
We are a private pay office but still bill on the patients behalf. This means that we have to manually put in the total in box 29. There use to be batch arrows to move to the next claim. Since that has been removed we have to go back to the full batch and then to the page. We also noticed that when we return to the page the patient names don't stay in order. They jump around, that means we have to write all the names and cross them off as we go to ensure we did not miss…
1 vote -
Back-up delete box
Electronic EOB reports: ERA and ERAM reports when you 'accidentally' click DELETE. Why doesn't it ask 'Are you sure you want to delete' before deleting? The boxes are right next to each other!
1 vote -
Highlight item rejected
I think that when a claim rejects it would be helpful if the reject item was highlighted. The reason for this it would make me aware that I am not looking at my claim closely enough or I forgot to check to see if the payer ID is on Apex.
1 vote -
payer status
Can you please add a claim status for complete for a search option. I never get one that says denied it says complete instead. I can not list all the complete ones without that option.
1 vote -
THAT ONCE A CLAIM IS PROCESSED FOR IT TO BE REMOVED FORM INSURANCE RESPONSE AND THAT DUPLICATE AFTER 3 DAYS SHOULD BE REMOVED
THAT AFTER 6 MONTHS THE CLAIMS ARE PUT INTO A JUNK FILE OR REMOVED FROM THIS PART OF APEX .
1 vote -
Need Arrow Back
Need the arrow back in claims batch when correcting claims. More time consuming now that you can only correct one at a time. Very frustrating...
1 vote -
Add back the Print option for batches
Please add back the option to Print the batch. Some people were using that!
1 vote -
bring back right arrow PLEASE
Bring back right arrow for editing please!!!
1 vote
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