Apex OneTouch Website
155 results found
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Attachments for medical claims
I understand that you do not offer the ability to send attachments for medical claims. Maybe this is something to consider in the future? Thanks!
1 vote -
Updates
How about a written update on your getting your program back on line. Seriously!
1 vote -
pop up
tired of popups any idea how to stop it
1 vote -
Removing provider from CMS when no longer at practice
Have a previous provider removed from the CMS form options when a provider is removed from the account. Our doctors divorced and he left the practice, and he no longer should be showing for the drop down. Causing a lot of extra work to fix claims before being able to be processed.
1 vote -
Disappearing electronic EOBs
Where are the EOBs going? I don't delete them but they are disappearing!
1 vote -
Fix claim status search function
The claim status search function has not been working for a while now. It is essentially frozen on the landing page. Thanks!
1 vote -
cant post claims
I cant send claims for two weeks now what the heck
1 vote -
More options on EOB report view
Is there a way to mark electronic EOBs as unread or completed on report view after opening them the first time? I prefer to use the report view for printing/client input on my end, however sometimes I'll be in the middle of working an EOB and have to log out or step away then I have to come back to search for that EOB again. I feel like if I had more options than just delete in report view that would help with that process. Thanks!
1 vote -
printable rejection reports
I wish there was a way to print the list of rejected claims. If there already is a way, it is not user friendly enough for me to figure it out. Please help.
1 vote -
Attaching Primary EOB
Blue Cross always denies secondary claims for this family & requests a copy of original EOB. The Ability to attach a PDF for a Primary EOB on a secondary claim would be very beneficial and time saving on my end!
2 votes -
get secondary out efficiently
For secondary claims, pre-populate the Adjudication codes after EOB is received
1 vote -
Add total Reimbursed to reports
Would like to see the Total amount reimbursed on the reports
1 vote -
help in finding EOB that show unread
Client ID RVX On my page it still shows that I have 2 unread EOBs but I am not able to find them, I have looked back as far as I can. Could you help retrieve them or clear the number 2 off. thank you
1 vote -
Make advanced search permanent
Make advanced search permanent. Or at least give the option for it in settings. I almost never need a simple search.
1 vote -
View claims associated to report type
View claims associated to report type. If I search by CPT I'd like to be able to review the claims and payments.
1 vote -
search claims by CPT code
Search claims by CPT code.
1 vote -
claims not going thru
I have Revolution EHR. Are you having trouble? I can't seem to submit my last batch of claims - it won't go thru.
1 vote -
When you have issues with your server so it is not communicating for claims, there should be a pop up when we log in that tells us that, as
When you have issues with your server so it is not communicating for claims, there should be a pop up when we log in that tells us that, as of day and time so we don't waste time trying to use the portal & then calling you to see if it is you or me where the problem exists. Then when it is rectified, a pop up should occur saying it is okay with day and time related to the down time.
Thanks, JCZ1 vote -
claims issue
is there a way in for Apex EDI change if the claim insurance paid $0 then NOT to have insurance adjustment automatically deduct the whole amount?
1 vote -
Excel format for Claims
Would like option on Portal to convert history for the month's claims handled in the option to Excel format due to acquisitions of businesses that may impact mid-month needing to be split for reimbursement.
1 vote
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