Apex OneTouch Website
155 results found
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Correct upload computer program for D0240
Please fix the upload coding for the D0240. It must have an arch or quadrant to process by all Delta Dental plans. Please adjust the Apex programming coding so this data is included on the claim form for D0240. The arch was on the claim we sent from our system to Apex for D0240, but this data did not get uploaded onto the claim form when it was sent to the ins co.
Thank you!2 votes -
Data Entry
Maybe with claims, save the information from the previous claims so it doesn't have to be typed each and every time to cut down on errors on data entry.
2 votes -
Re-submission button shouldn't work twice
After re-submitting a claim the resubmitting button should either change to send, no longer work, or load to the batch screen. Unless I am missing something re-sending the same claim over and over is unnecessary. Accidentally pushing the button twice clutters up my batch screen by forcing me to delete a batch.
1 vote -
Confirm before delete
Delete and print should not be near each other. Delete should have a confirmation.
1 vote -
other dental insurance information
on Box #4 why when "NO" is selected does not erase all the other insurance information, we can delete all boxes except # 7 (gender) and #10 (relationship)
1 vote -
Insurance Response tab
In the "Insurance Response" could this be for rejections only? It is time consuming to go through them all to find the rejected claims. Thank you.
1 vote -
Payment of Apex fees
Please update your accounting. Twice now for DEC and Jan 2020 payments, we have provided and shown proof of payment for monthly statement. Why do you not see the payment on your end?
1 vote -
electronic eobs
Electronic EOBS, under Individual EOBS is always one day late on getting EOBS versus "report view" the older view version (seems to get eob displayed a day earlier) i noticed. If you want us to use the Individual EOBS, then pls update so this is the same in obtaining eobs as the older version.
1 vote -
Apex Codes for accept and reject claims
Do you have a list of codes that you use for the "source" on the EDI claim status? ie: Payer (999)
Payer (277) for both reject and accept
Payer (835)It would help if it is clarified who is rejecting and accepting the claims. Also the reason for Payer (277) rejected, the message is so unclear as to what the claim is actually rejected for.
1 vote -
claims aren't working
We have Some claims that are not going through to EMI. How do I fix that???
1 vote -
Add WORKERS COMP CLAIMS
We would like to be able to submit Workers Comp Claims with the option of attaching notes.
1 vote -
statements
Return envelopes put in with statements would be great
1 vote -
EOBs tab
On the Electronic EOBs tab. It would be nice to see the EOBs separated by payer, that way we can keep each EOB in file according to each payer.
1 vote -
Attachment Error
Can't upload to Claim 26677663. Need to fix the following errors:
Service Date Low is not a valid date.What does this mean??
0 votes -
PROBLEMS WITH WEBPAGE UPDATE
1) FAILED BY APEX. BEFORE THE "UPDATE", I COULD MOVE BETWEEN FAILED CLAIMS BY THE GRAY BAR AT THE TOP LEFT ON THE CLAIM. NOW YOU MAKE ME WASTE TIME GOING IN AND OUT TO FIND THE NEXT FAILED CLAIM. DUMB.
2) WHEN I HAVE MORE THEN "10" FAILED CLAIMS, I CHANGE SHOW TO 25 OR 50 ENTRIES, THEN YOU MAKE GO OUT OF A FIXED CLAIM. IT THEN DEFAULTS BACK TO 10. JUST LEAVE IT AT WHAT I SET IT TO SHOW.
3) I GET SO TIRED OF COMPANIES CHANGING THEIR WEB PAGES. USUALLY THEY MAKE IT WORSE. LIKE…0 votes
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