Apex OneTouch Website
155 results found
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Personalize standard insurance info
I need the ability to personally update insurance addresses, names, and or payor IDs. for my own practice I mean.
1 vote -
CANCEL CLAIMS IN ERROR
CANCEL 2019 CLAIMS ENTER IN ERROR
1 vote -
refection
I wish you were more specific on why claims are rejected. Missing or invalid information doesn't tell us why????
I have looked over a claim for Dallas Furness and everything is there and correct with the card on file I don't see anything missing or invalid so I re-submitted. Who knows???1 vote -
ERA download streamlining
Consider allowing selection of multiple 835 files for download at once. Currently it requires 4 clicks per download to save each 835 file. (Obviously it should not require 4 clicks no matter what, as we already know they are 835 files and do not need to be notified each time.) Thanks.
1 vote -
Failed claims
Per the Apex payor list the address for Tricare West is PO Box 7065 Camden SC 29020-7065
but I keep getting a failed claim message, and it keeps switching to paper claim?1 vote -
Print Claims by Date
After uploading Batches the ability to Print Claims by Date
2 votes -
automted email for EOB received
It would be great to receive an automated email when there is an EOB waiting to be printed/reviewed, instead of always having to log in everyday to find nothing came through.
Thank you.2 votes -
Tricare Claim submission
Any ideas for the current Tricare East address? Every address I have tried keeps being rejected from Apex
1 vote -
Noridian ERA's
We receive Novitas ERAs through Apex. Can we get the Noridian ERA's too?
1 vote -
EOB
I have a check from Select Health dated 12/11/2020 for 120.00 I have not gotten an EOB that matched up with this check. The check number is: 3441169. I just looked back at all the Select Health EOBs currently listed and none match. the ones for December for 120.00 have all matched with OTHER check numbers and have already been posted to pts. accounts.
1 vote -
dropdowns
I would like more drop down menus with saved info
1 vote -
Dash and back or forward Slash
I would like to see the elimination of slashes and/or dashes (-/) in keying in data. Such as the dates.
1 vote -
print multiple eobs at once
highlighting multiple rows to print all at once instead of viewing and printing one by one.
1 vote -
attachment to claim
? how to attach a document (EOB) to a new claim for submission??? Thanks
1 vote -
Selecting payer
When selecting payer from drop down list, you should be able to search the name of the payer instead of scrolling through the whole list find.
1 vote -
idea icon
Get rid of the icon that is sitting over the down arrow
1 vote -
Predetermination/Preauthorization # field when submitting claim for payment after treatment is completed
Thomas Krull
Sep 22, 2020, 1:31 PM MDT
Hi. We routinely send pre-estimates for procedures that require attachments.
When we send the claim after treatment is completed, the claim number for the pre-estimate is placed in field number 2. So why does your system pend the claim for attachments??? That means we either have to send new attachments or look up the number of the previous attachment. Your system is supposed to save us time, not make us waste our time.
You need to change the system so that if it sees a claim # in the Predetermination/Preauthorization field it…1 vote -
2 factor security for login
Hello, just getting started and had my onboarding meeting today. For the dev team--I would love the option of having a 2 factor authentification for login for extra security. Is that a possibility? Thanks, Ethan
2 votes -
Printed Claims/Pending Attachment
Claims that are printed and mailed by apex because the carrier either doesn't accept electronic claims or do not accept electronic attachments should go to pending attachments (or another tab) with an error message for the office to print and send with attachments. The claims should not be mailed with out
2 votes -
Reports
Wondering if you will ever have reports sections that will allow us to track the # of claims per month, per insurance.
1 vote
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