Apex OneTouch Website
65 results found
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search claims by CPT code
Search claims by CPT code.
1 vote -
claims issue
is there a way in for Apex EDI change if the claim insurance paid $0 then NOT to have insurance adjustment automatically deduct the whole amount?
1 vote -
Excel format for Claims
Would like option on Portal to convert history for the month's claims handled in the option to Excel format due to acquisitions of businesses that may impact mid-month needing to be split for reimbursement.
1 vote -
Secondary tool not concise
When submitting claims to a secondary payer that IS Medicare secondary payer, there needs to be an option in Medicare Insurance Type Code field to indicate this. None of the ones that populate now DO NOT indicate that we are submitting to Medicare as Secondary.
Also, in the adjustments fields, the amount due by the patient should not be listed there if the balance is being submitted to the secondary. Plus the adjustment reason states patient responsibility and should actually indicate what the balance is, i.e. deductible, not covered.1 vote -
Payer List
Please bring back the payer look-up.
1 vote -
release versions of the app that work
I would be great of the claim status tab actually loaded data.
1 vote -
5 digit claim code
I am having an issue with claim number 65372636 needing a 5 digit claim code added. Can someone help me with this?
1 vote -
Claims Review
I'd like to have a box I could check off when looking at a specific patient's claims or a choice from the drop down menu that says review/worked so as I review claims/eobs I know those claims were examined previously - would be a big time saver
1 vote -
CANCEL CLAIMS IN ERROR
CANCEL 2019 CLAIMS ENTER IN ERROR
1 vote -
refection
I wish you were more specific on why claims are rejected. Missing or invalid information doesn't tell us why????
I have looked over a claim for Dallas Furness and everything is there and correct with the card on file I don't see anything missing or invalid so I re-submitted. Who knows???1 vote -
Failed claims
Per the Apex payor list the address for Tricare West is PO Box 7065 Camden SC 29020-7065
but I keep getting a failed claim message, and it keeps switching to paper claim?1 vote -
Print Claims by Date
After uploading Batches the ability to Print Claims by Date
2 votes -
Tricare Claim submission
Any ideas for the current Tricare East address? Every address I have tried keeps being rejected from Apex
1 vote -
attachment to claim
? how to attach a document (EOB) to a new claim for submission??? Thanks
1 vote -
Predetermination/Preauthorization # field when submitting claim for payment after treatment is completed
Thomas Krull
Sep 22, 2020, 1:31 PM MDT
Hi. We routinely send pre-estimates for procedures that require attachments.
When we send the claim after treatment is completed, the claim number for the pre-estimate is placed in field number 2. So why does your system pend the claim for attachments??? That means we either have to send new attachments or look up the number of the previous attachment. Your system is supposed to save us time, not make us waste our time.
You need to change the system so that if it sees a claim # in the Predetermination/Preauthorization field it…1 vote -
Printed Claims/Pending Attachment
Claims that are printed and mailed by apex because the carrier either doesn't accept electronic claims or do not accept electronic attachments should go to pending attachments (or another tab) with an error message for the office to print and send with attachments. The claims should not be mailed with out
2 votes -
ACTION OPTIONS
UNDER ACTIONS... IS IT POSSIBLE TO ADD ANOTHER CHOICE, SUCH AS ARCHIVE?
1 vote -
Manually mark claims as paid
It would be nice to be able to manually mark claims as paid if EOB's do not go through APEX. When you pull a claims report it would be nice to not see claims that no longer need tracking.
3 votes -
Rejected Claims
Can providers get an email notification when there is a rejected claim? This way it is taken care of immediately rather than logging in to search for them. Thanks!
3 votes -
Attachments
Hi there,
I like this idea! I would like to know why suddenly ins carriers that could have an attachment are no longer able to have attachments? In our case it it BCBS dental and Dentaquest for the most part. perhaps some insite as to why would help.
Thank you!3 votes
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