Apex OneTouch Website
155 results found
-
30 Day Display of ERA Reimbursement Totals
A display of the running total of the last thirty days, and/or thirty day date range, of EFT/ERA totals
1 vote -
1500 PRIMARY AND SECONDARY
PLEASE MAKE AN AREA IN THE 1500 SECTION THAT YOU CAN SEND EITHER A PRIMARY INSURANCE OR SECONDARY INSURANCE AND BE ABLE TO PRINT OUT
1 vote -
No Referring Dr. needed on claim
Can you please STOP the smart edit for needing a referring physician for traditional Medicare claims. It is no longer necessary for providers to bill Medicare for hearing tests with a referring physician on the claim. We now use the AB modifier. Can you please stop rejecting all Medicare claims and fix this smart edit?
1 vote -
EOB TXT file
How can I download a TXT file of EOB to post in my EMR?
1 vote -
35. Remarks section: add more characters
I am noticing APEX has started limiting the number of characters to approximately (80) in the remarks section #35. This is NOT enough space to properly communicate all of the information insurance companies are requiring from providers. It is causing an increase in claim processing errors and denials. Is there a way to include all of the text the provider has posted in this area?
1 vote -
Attaching Primary EOBS
One of our secondary insurances (PEHP) is requiring us to attach the EOB's from the primary insurance and send them electronically. Can you find a way to do this?
1 vote -
date of service viewable
Hi,
Please return to the screen view that shows Date of Service filed on the claim status screen.
Thanks,
Susannah1 vote -
Insurance Response Notifications
We would love a way to eliminate the notifications for insurance responses once we have looked at them. If this is already an option, we would love to know how to access it. We currently have 882 notifications, but we see that there are no actions to take currently.
1 vote -
Allow users to change the statement Static Message via website.
This way we users don't have to call to update the Static Message, which will save you and us time.
1 vote -
Electronic EOB
Hello, This is my 2nd attempt to figure out why I'm showing 15 electronic EOBs but nothing shows for the EOBs. Can you please help.
Thank you1 vote -
ADDI
Adding a claim status complete....my EOB use this. I have asked multiple times and have tried to call. this is any easy addition and would save people a lot of time!!
1 vote -
why they dont show anymore?
attachments
1 vote -
Electronic EOB
Hello, in my account it states that I have electronic EOB's available to view but it will not show me the any EOB's
I really need help getting this resolved1 vote -
Claims not sending
There are claims that have not been sent and i have already attached the attachments
1 vote -
Attachment Difficulties
Hello, I am unable to send attachments. Please help! I have always sent my attachments through Vyne because it was unavailable through Apex. But since the Apex system started allowing attachments to be sent at the end of 2022, it blocked or made ineffective the Vyne software making so I had to cancel with them. I was okay to do this knowing that I could now upload and send my attachments with Apex. However, It stopped working and now I have NO way of sending attachments at all. I have reached out to support team and they reached out to…
1 vote -
CLAIMS NOT PENDING FOR ATTACHMENTS
DENTAL ATTACHEMENTS NOT PENDONG: current batch #12328026876APW - Fuad Abukweik.
1 vote -
Save claim as PDF
It would be great to be able to export a claim so I can save it as a PDF to my computer and print it from there.
1 vote -
Improve Insurance Response Tab
Under the Insurance Response tab, If a claim is rejected, if the system could provide a reason for rejection, that would be extremely helpful and cut down on time needed to contact Customer Service.
1 vote -
updating OneTouch software - password
How do I update my password in One Touch software?
1 vote -
Pending claims
The claims that are selected to pend for attachment need to be in a separate tab at the top like before. I usually send attachments once a week as we have SO MANY and I now have to skip through each page of claim to find the ones pending....unless I am missing something.
1 vote
- Don't see your idea?