Apex OneTouch Website
155 results found
-
ADDI
Adding a claim status complete....my EOB use this. I have asked multiple times and have tried to call. this is any easy addition and would save people a lot of time!!
1 vote -
why they dont show anymore?
attachments
1 vote -
Electronic EOB
Hello, in my account it states that I have electronic EOB's available to view but it will not show me the any EOB's
I really need help getting this resolved1 vote -
Claims not sending
There are claims that have not been sent and i have already attached the attachments
1 vote -
Attachment Difficulties
Hello, I am unable to send attachments. Please help! I have always sent my attachments through Vyne because it was unavailable through Apex. But since the Apex system started allowing attachments to be sent at the end of 2022, it blocked or made ineffective the Vyne software making so I had to cancel with them. I was okay to do this knowing that I could now upload and send my attachments with Apex. However, It stopped working and now I have NO way of sending attachments at all. I have reached out to support team and they reached out to…
1 vote -
CLAIMS NOT PENDING FOR ATTACHMENTS
DENTAL ATTACHEMENTS NOT PENDONG: current batch #12328026876APW - Fuad Abukweik.
1 vote -
Save claim as PDF
It would be great to be able to export a claim so I can save it as a PDF to my computer and print it from there.
1 vote -
Improve Insurance Response Tab
Under the Insurance Response tab, If a claim is rejected, if the system could provide a reason for rejection, that would be extremely helpful and cut down on time needed to contact Customer Service.
1 vote -
updating OneTouch software - password
How do I update my password in One Touch software?
1 vote -
Pending claims
The claims that are selected to pend for attachment need to be in a separate tab at the top like before. I usually send attachments once a week as we have SO MANY and I now have to skip through each page of claim to find the ones pending....unless I am missing something.
1 vote -
bring back right arrow PLEASE
RETURN RIGHT ARROW
1 vote -
Secondary Access
It would be convenient to be able to prepare the secondary claim from the "Failed By Apex" tab instead of seeing which secondary claim failed and then having to do a separate search under claim status.
1 vote -
Attachment Error
Can't upload to Claim 26677663. Need to fix the following errors:
Service Date Low is not a valid date.What does this mean??
0 votes -
PAYER STATUS
PLEASE PLEASE PLEASE JUST ADD COMPLETED TO THE PAYER CLAIM STATUS
1 vote -
Necessary to incorporate for smooth workflow
Hello, i was just informed that apex has not been receiving ANY of the bills i submitted through CE and this is due to needing to change my password every 3 months?! I use other portals for insurance billing and when its time to change the password, it will warn me that I have X amount of days to change it. I HIGHLY recommend that this be incorporated into your system as I am now just finding out that none of my superbills have processed since NOV 7th?!?! It seems like an unnecessary hassle on my side simply because your…
1 vote -
Claim view
Hi,
As a biller, the new set-up for claim batch viewing is not useful.
Needed is the old view with the DOS of each claim in the batch filed.
Also needed is the option to arrange the entire batch in alphabetical order. Not just per page.
These are old features that changed recently. Please give the option to change back to the old view options.1 vote -
Claim status reports
Do you look at these?
1 vote -
Claim status
Need new Claim status for search and grouping. COMPLETE
1 vote -
Batch Listing
Please bring back the report for submitted claims by batch number.
1 vote -
Tweek
we need the arrow button back when scrolling from claim to claim. There is no reason to go back to the batch to look at the next claim. It takes you to the first page no matter which page you are on. Before, the date for pre-auths was 01/01/01 now each claim has to be looked at to see if completed or pre-auth. All claims show the date batched. There are several things like this that are making it much more inconvienent in my opinion.
1 vote
- Don't see your idea?