Apex OneTouch Website
155 results found
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Batch display & Pending Attachments
Just wanted to state I am not a fan of the new way to navigate claims on the batch page. It is much more inconvenient to me. Things that were automatically flagged to be pended for attachments are not automatically done now....such as dentures and crowns. I just wanted to weigh in! Cathy Cale, Office Manager, Gates Dentistry
1 vote -
Back and Next in edit screen
I HATE THAT YOU'VR REMOVED THE ABILITY TO GO THROUGH A BATCH CLAIM BY CLAIM ONCE IN THE EDITING SCREEN!
1 vote -
Credit request
Good Afternoon,
I found out today that our request for a credit was denied for misuse of the software. I disagree. I contacted support over an issue I was having and your support department stated that they needed to do an update of the software we were using. She ran the update without even noting the file path. I had to call AMS to find out the file path. There were calls back and forth between my office and Apex. She never reset the screen the right way after she did the update and never checked off the delete after…
1 vote -
Batch arrows
We are a private pay office but still bill on the patients behalf. This means that we have to manually put in the total in box 29. There use to be batch arrows to move to the next claim. Since that has been removed we have to go back to the full batch and then to the page. We also noticed that when we return to the page the patient names don't stay in order. They jump around, that means we have to write all the names and cross them off as we go to ensure we did not miss…
1 vote -
Back-up delete box
Electronic EOB reports: ERA and ERAM reports when you 'accidentally' click DELETE. Why doesn't it ask 'Are you sure you want to delete' before deleting? The boxes are right next to each other!
1 vote -
CLAIM STATUS
PLEASE ADD A CLAIM STATUS FOR PAYER OF COMPLETE SO I CAN GATHER ALL NOT PAID CLAIMS AND DEAL WITH THEM....OR MARK THEM AS DENIED...PLEASE IT CANT BE THAT HARD TO ADD THAT TO THE MENU
1 vote -
Customer Service
I Just spent over 3 hours not including the wait times on hold for a support rep. to fix a sign in issue. Long story short you need to explain the new password requirements on the change password page. You DON'T inform us that the new password requires at least 8 characters: an uppercase, lower case, number and special character. Had you done that I wouldn't have wasted all this time. So... kindly save another client this same aggravation and be mindful that everyone is not as tech savvy as you think you are.
Joey Raines1 vote -
Highlight item rejected
I think that when a claim rejects it would be helpful if the reject item was highlighted. The reason for this it would make me aware that I am not looking at my claim closely enough or I forgot to check to see if the payer ID is on Apex.
1 vote -
printing
you need to bring back the option of printing the list of claims that were filed.
Once you up loaded claims you used to be able to print the list which showed what patient, insurance and date of service was filed so you could keep it or use it to make notes of documenting it was done.1 vote -
payer status
Can you please add a claim status for complete for a search option. I never get one that says denied it says complete instead. I can not list all the complete ones without that option.
1 vote -
THAT ONCE A CLAIM IS PROCESSED FOR IT TO BE REMOVED FORM INSURANCE RESPONSE AND THAT DUPLICATE AFTER 3 DAYS SHOULD BE REMOVED
THAT AFTER 6 MONTHS THE CLAIMS ARE PUT INTO A JUNK FILE OR REMOVED FROM THIS PART OF APEX .
1 vote -
Need Arrow Back
Need the arrow back in claims batch when correcting claims. More time consuming now that you can only correct one at a time. Very frustrating...
1 vote -
Add back the Print option for batches
Please add back the option to Print the batch. Some people were using that!
1 vote -
bring back right arrow PLEASE
Bring back right arrow for editing please!!!
1 vote -
New grouping claim status
Can someone please make a claim status to group things by that says complete. Mine do not say denied that say complete.
1 vote -
claims report needs put back into apex
the recent update that you did removed the claims report and you can no longer use it I would strongly suggest that in your next update you add that feature again because it is a very useful and efficient tool it help us with reconciling our daily batches
2 votes -
Need the right arrow back when editing
RETURN RIGHT ARROW FOR EDITING
2 votes -
Need the right arrow back when editing
BRING BACK RIGHT ARROW FOR EDITING PLEASE!
2 votes -
Need the right arrow back when editing
Please put back the right arrow when editing failed claims! going back to the batch is very time consuming when editing several claims.
3 votes -
Next arrow tab for batch
When I transfer my claims to APEX I now have to open each claim in a batch instead of clicking the right arrow that was next to the batch number. This leaves much room for error when I have over 120 claims to look at since now I have to remember where I was in a batch. Is there anyway we can put the "next arrow" back on the batch number?
6 votes
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